Refund policy

At Thoughts To Carry, every product is created with care. We want you to be delighted with your purchase.

Made-to-Order Products

Our T-shirts, mugs, and greeting cards are produced specifically for each order through our print-on-demand partners.

Because these items are made to order, we generally cannot accept returns or exchanges for changes of mind, incorrect sizes, or personal preferences.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 25 days of delivery.

Include your order number, a brief description of the issue, and clear photographs of the product and packaging, if available.

We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost.

Order Changes and Cancellations

Orders are submitted for production shortly after purchase. If you need to make a change or cancel an order, please contact us as soon as possible.

Once production begins, changes or cancellations may no longer be possible.

Refunds

When a refund is approved, it will generally be issued to your original payment method. Processing times vary depending on your payment provider.

Contact Us

If you have a question or concern about your order, please contact us through the Contact Us page on our website.

We appreciate your support of Thoughts To Carry and the meaningful messages behind every product.

Nothing in this policy limits rights you may have under applicable consumer protection laws.